At ONE AUTO MARKETING SDN. BHD., we want you to be satisfied with every purchase. If you receive a defective, incorrect, or damaged item, you may be eligible for an exchange under the terms below.
1. Eligibility for Exchange
You may request an exchange if:
- The item received is defective or damaged during shipping
- The item received is incorrect (e.g. wrong model, size, or part)
- The request is made within 7 days of receiving the item
- The item is unused, in its original condition and packaging
2. How to Request an Exchange
To request an exchange:
- Email us at oneautomarketing@outlook.com within 7 days of receiving your item
- Provide your Order Number and clear photos/videos of the issue
- Our team will review and respond within 1–2 business days
3. Exchange Process
Once your request is approved:
- You must return the item to our warehouse within 7 business days
- Once received and inspected, we will ship the correct or replacement item at no additional cost (for eligible claims)
4. Non-Exchangeable Items
We do not accept exchanges for:
- Items damaged due to misuse or improper installation
- Products marked as Clearance / Final Sale
- Products returned after 7 days without prior communication
5. Shipping Fees
- If the error is ours (e.g. wrong or faulty item), we will cover all shipping costs.
- If the exchange is requested for other reasons (e.g. buyer error), shipping costs will be borne by the customer.
6. Contact Us
If you have any questions about your eligibility for an exchange, please contact our support team:
📧 oneautomarketing@outlook.com
📞 011-1314 8142